Total Quality Service

Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management, and TQM. Also, it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation.However, most of what has been written on TQM is usually related to manufacturing related organizations even though it is widely believed that the concepts and principles under TQM are equally relevant to service organizations. Critical dimensions of TQS A review of literature on quality management implied that the critical dimensions of TQS could be broadly categorized under three groups as follows: 1) Those dimensions of manufacturing quality management that can be effectively used in service organizations of course with due modifications (these include dimensions s uch as top management commitment and visionary leadership, human resource management, design and management of processes, information and analysis, benchmarking, continuous improvement, employee satisfaction, and customer focus).2) Those dimensions that are seldom addressed in the literature, but are nevertheless key elements of TQM in both manufacturing and service organizations (e. g. union intervention and social responsibility). (3) Those factors that is highly unique to service organizations (namely, services capes the man-made physical environment  ± and service culture). The TQM dimensions that have been identified in service organizations are as follows: 1) top management commitment and visionary leadership (TMCL); 2) human resource management (HRM); ) technical system (TS); 4) information and analysis system (I & A); 5) benchmarking (BM); 6) continuous improvement (CI); 7) customer focus (CF); 8) employee satisfaction (ES); 9) union intervention (UI); 10) social responsib ility (SR); 11) servicescapes (SP); and 12) service culture (SC) Also, an empirical study that examines the difference of the relationship between TQM and quality performance in the manufacturing and service firms.

living with your parents advantages Essay

Still living with your parents? Thinking about moving in with your folks because you are unable to pay your own rent, lost your job, just divorced, studying again, can’t afford a house of your own or any other reason? Your move is likely to be driven by a circumstance and a situation you have found yourself in. And as an adult in his/her 20s or 30s, there are advantages and disadvantages of living with your mom, dad or both. Know them before you move back in. Advantages of living with your parents 1) Living on a tight budget: You will save money One of the biggest advantages of living with your parents is that you can save a lot of money. From rent, utility bills, renovations, shared grocery bills and a lot more. If you have just graduated and can’t find a job, if you are out of a job and struggling to pay your debts, if you are facing financial problems – living with your parents could be you answer to saving money on everyday expenses. Think of it as a stop gap arrangement until you get back on your feet. 2) You don’t have to do all the housework Doing the laundry, putting the dishes in the washer, putting them back when they are done, vacuuming, cleaning the living areas from time to time and taking out the trash are just some of the daily chores that need to be done around the house. If you are still living with your parents, you may find yourself exempt from some of these mundane tasks as your mom or dad may be doing them to keep themselves busy. If you are lucky, your mom may even do your laundry while she is at it. 3) You have someone to cook you a nice meal when you can’t As a working professional or a busy student, you may not always have the time to come home and fix yourself a homemade meal. If you were living on your own, you would probably have grabbed a takeaway or a quick bite the local joint. Along with living with your parents comes the added benefit of enjoying warm home cooked meals even if you don’t get the time to cook. Your mom may have something ready on the table by the time you come home from work. 4) Your parents can help with little kids: Big plus for single moms and single dads Single moms and single dads going through a rough patch in life may find it financially, mentally and physically more comfortable to live with their parents until their troubles are sorted out. Only a single mom will know what it takes to work and manage a child. Only a single dad will how it feels to play the dotting dad and the caring mommy at the same time. If you find yourself in a similar situation and are burdened with financial troubles, you could think about the option of living with your parents, at least for a while. From picking up your little kids from school to giving them food when they want, your parents could be the guardian angels that swoop in to help you scrape through when your life hits rock bottom. 5) Familiarity: The feeling of being at home and not with random strangers Besides being cheaper and more convenient, another advantage of living with your parents is that there is a big sense of familiarity. The house is probably the one you grew up in, and you may find sharing your living space with familiar faces more comforting than with random strangers. Dealing with an annoying roommate or housemate is a pain and if you feel like taking time off from renting and sharing, living with your parents could be your stop gap arrangement and peace of mind. 6) The bond of family: You can feel the satisfaction of helping your parents As you live with your parents, you will possibly get many chances to help them and make them feel better. From taking your mom to the doctors to helping your dad do his silly antics in sprucing up the garden, spending time with your parents as they age gracefully can possibly the memories you cherish forever. If your life is going through a rough patch and you are forced to move out of your own home and live with your parents, look at it as an opportunity to share a few extra memories rather than complain. Disadvantages of living with your parents 1) You don’t have privacy or your space Living with your parents will strip you of your space and privacy and that can be a psychological burden if you have been used to living alone for a long time. No longer will you have the freedom to walk straight out of bed and head to the kitchen in your underwear nor will you be able to go naked from one room to another. While these were just two quirky and humorous examples, you should remember that you can say goodbye to your privacy and the concept of having your own space. 2) You can’t call friends over or have house parties Have you always been the guy/girl at whose place friends crash every now and then? That could change when you move in with your parents. A big disadvantage of living with your parents especially from the perspective of someone in their 20s or 30s, is that you can’t call your friends over. You can also forget about hosting parties, whether it is a cozy get-together of your college buddies or some of your office colleagues coming over for a round of after work drinks. 3) You will be given unnecessary advice on your life Whether you move in with your mum, dad or both, you are likely to receive advice on your life even if you don’t ask for it. From the stuff that you eat, the time that you sleep or the number of hours you play video games for, be prepared to get unsolicited advice for just about everything. 4) There will be clash of opinions: You could fallout with your folks Always remember that there is a big generational gap between you and your parents. Don’t expect them to think like you and most importantly, don’t expect them to behave in a certain manner. They will talk and walk in the same way as they have been doing since decades. The difference in outlook towards life will be amplified if there are arguments and petty nit pickings over trivial household issues. One small problem can lead to another, possibly leading to a fallout with your parents. Be prepared for a clash of opinions, keeping in mind that it is you who will have to compromise and let go of many things. 5) Your friends and colleagues will make fun of you The inevitable disadvantage of living with your parents is that your friends and colleagues are likely to make fun of you. You will be known as the 29 year old guy who still lives with his mom or the 31 year old single woman who lives with her folks. There is a certain social baggage that comes along with moving in with your parents once you are an adult, but you will have to take it head on. There is no escaping this and you should prepare yourself for a taunt or two every now and then from the people you are around every day. 6) Your love life is likely to take a tumble Your parents are not likely to be fond of you calling your dates over at their place, especially if the both of you lock yourself in the bedroom for hours. No longer will you be able to think of quirky date ideas within the confines of your own home. Women may not be most impressed if they see you as the guy in his late twenties still living with his parents. Even men may be put off if they form a certain image of a 30 plus year old woman doing the same. 7) You won’t learn the hard lessons of life This applies especially to guys and girl in their twenties who have never moved out of the house. There are a lot of tough lessons and curve balls that life throws every now and then. And by living with your parents, you could be shielding yourself from some of the hardships life has to offer. When you eventually move out, living alone could turn out to be an unpleasant experience as you may have not been used paying rent, struggling to pay bills or not having to do the dishes by yourself every single day of the year. 8) You will not make your way into the property market A financial disadvantage that most discussions overlook is that the longer you live with your parents, the longer it is going to take you to enter the property market yourself. Regardless of the economic situation or the state of the property market, the sooner you buy a house for yourself, the quicker you are going to be done with mortgage repayments. If don’t think of this as a big deal, ask a single dad in his 40s about the burden of a ballooning mortgage and you are likely to get an eye opening reply. 9) Your parents will always treat you as their child You may be 29 years old now but you must remember that your parents will always look at you as their child. You will always be the little guy or girl who held their hands with his/her tiny fingers while taking a walk in the park. No matter how old you get, you will likely be treated as a child. Your mom may continue behaving like the dotting mom while your dad can continue acting like a father figure. Your ego may take a hit when this happens, but it is just another thing that you will have to deal with until you find a place for yourself.

Yanomami Essay Example | Topics and Well Written Essays - 1250 words

Yanomami - Essay Example These groups of tribes are divided into more than 400 villages. The weather of the Amazon rainforest can be different by extremes of rain and scorching heat of the sun. This expects a lot of adaptability of the people of the tribe. The foods in the summer season can ripe fruits which enable the tribe to gain good diet. The plants as observed for food and herbs use are gathered by Yanomamis from the rainforests (Schwartz). Almost 3000 types of fruits have been noticed to consume by the Yanomamis. It is the main reason of behind well-being of the Yanomamis. When the rain season is noted to be on its peak, the plants start to grow with a slow pace which deprives the villagers to consume more food. The genetic or physical adaptation as noted in the Yanomamis is their combat qualities. The tribes’ men are better in combating with their enemies. Yanomamis show strength of the able men and real humans who are very strong and can adapt environmental change to the fullest. The cultural adaption of the Yanomamis is their ability to fish and hunt during the rainy weather. They also hunt the wildlife during summer. This is important because they can use the wild life for created decayed basis of their huts and keep themselves warm with the animal skins (Milliken, Albert and Gomez). The language of the Yanomami culture is housed into one family which is referred to Yanomaman. These languages have had their region in the Brazilian region to Southern Venezuela. The Yanomaman language groups include a number of languages but the most widely spoken language by the Yanomamis is Xirianian. There are several dialects which had made difficult for the tribes to follow one language. It is for this reason that there are different languages being spoken. But these tribes can easily understand the each other with the Xirianian language even if they cannot speak identically (Schwartz). The gender roles as per the definition of Yanomami culture include boys and girls. The

Robinson Crusoe (Close reading) REBIRTH AND DELIVERANCE Research Paper

Robinson Crusoe (Close reading) REBIRTH AND DELIVERANCE - Research Paper Example A matter-of-factly attitude attests to much of the aloof charm and consequent pleasurable reading of the book. There are little to no embellishments that make for an almost autobiographical account of it. The reader is acquainted and intimated to the character and all of his struggles and personal conflicts that are revealed in further reading of Daniel Defoe’s classic tale. The theme of cannibalism in the book gives a mental image to the cultural reality that was evident years ago and quite possibly still at play at some remote barbaric villages unheard of. This first appeared in the book when he was offered by some villagers he came across with. â€Å"They offered me some of the flesh, which I declined, pointing out that I would give it them; but made signs for the skin, which they gave me very freely, and brought me a great deal more of their provisions, which, though I did not understand, yet I accepted† (Defoe, p.48). The idea of eating another human being’s flesh is repulsive to say the least. This is something that no normal and civilized person would ever be capacitated to do. This is one of the most stimulating imagery and ultimately reality that Defoe depicted in his telling of the story of â€Å"Robinson Crusoe.† It may not be pleasing by all means but that doesn’t make it untrue. Eating another person whether he is already dead or not would make anyone convulse at the very thought. This is the kind of plot that suspense and horror films are made of. But â€Å"Robinson Crusoe† is neither a suspense thriller nor a horror film, it rings true not just because of the literal connotation it presents but also because of its figurative meaning. Surely there is much barbarity into consuming a person while he was still alive to than when he is already dead. A person who is still filled with emotions and feelings eaten alive by his fellows. Cannibalism is caused by a lack of food

Leading Teams Coursework Example | Topics and Well Written Essays - 250 words

Leading Teams - Coursework Example a political reform. In a business point of view, a work team has members working independently on a common goal so as to produce a given output. However, a work group consists of two or more people working independently in their achievements, not necessarily working in the same department (Harvard Business School , 2013). In summary, a team works together with a common output whereas a group is more independent to one another. Logical/rational persuasion- presenting factual information and laying out unnecessary arguments is the best way to influence others. It includes putting emphasis on the positive benefits of the course of action. This technique is commonly used upwards like giving suggestions to executives on plan of actions (Hackman, 2002). Inspirational appeal- it is used in a downward fashion with the aim of influencing high performance in a group/team. The leader relates the desired outcome or activity to a set of values or ideals that are respected by the group. It appeals mostly to emotions, which are drivers of motivation. Consultation- it is a fancy word for seeking advice. Always make use of consultation when you are sure of what to do, but requesting how to do it. It works best because when one gives an input, they become more interested and committed to take the initiative. They feel appreciated and involved thus become motivated to pursue to its success. Hughes, R. L., Ginnett, C., R., Curphy, & J., G. (2012). Leadership: Enhancing the lessons of experience (7th ed.). New York: Hughes, R. L., Ginnett, R. C., & Curphy, G. J. (2012). Leadership: Enhancing the lessons of experience (7th ed.). New York: McGraw-Hill Irwin.

Analysis Report of a Sylvia's Bar Essay Example | Topics and Well Written Essays - 1500 words

Analysis Report of a Sylvia's Bar - Essay Example This study has shown the current business scenario of the bar which provides how the pain points of this business are negatively helping it to occurring losses over the years. This analysis also provides the recommendations by which it might restructure its business strategies so that it can turn around from old traditional culture and provides services which match with the test and preferences of the young generations. Research Objective The purpose of study of the current business practice of Sylvia’s Bar has some objectives. These core objectives are to find out the likely wrong business practices which negatively catalysing the business for making losses over the years and recommend possible solutions which might help to turn around the business in a profit making positions. Research Methodology This business analysis of Sylvia’s Bar is based on primary research and as well as some secondary research also. The main key findings of problems came out by questioning th e customers (Appendix 1.1) of the bar and the staffs (Appendix 1.2) as well. Generally questionnaire is made by a list of questions and the same questions to the targeted samples. But here, different questions are asked to different customers who used to come earlier but not now. The feedback was taken from current and earlier customers in different parameters like Age, Profession, Choice of clothing’s etc. This research was made on both qualitative and quantitative analysis. To analyse the feedback of questionnaire, qualitative research method and for the numbers like the price of the product and services Silvia’s offer is compared with the local competitors who generally have strategy of regular price, more customers. The feedbacks of the customers and the staffs have shown that the bar’s business strategy doesn’t follow the trend of people’s lifestyle and choices. Study Findings Qualitative Analysis Local market survey shows that like Silviaâ₠¬â„¢s bar, many late night bars have opened on that high road of Birmingham like grass flower in the rainy season. They provide entertainment to their customer based on their choices and preferences and follow the trend of changes in customer’s choices. Sylvia’s was established in 1986 targeting the local bank employees and serviced offered at that time according to their choices and preferences and this is why it was so popular in its childhood. Not only this, Sylvia’s bar was only late night bar on the high street which opened after 11pm, and for this reason people from local pubs, who want to spare more time, used to come there as those pubs used to close at 11pm. But, now a days, this area is not that much popular and many younger prefer the fashionable Canal district for weekend night outs. This segment of people doesn’t have 80s or 90s mentality, lifestyles, choice of relaxation. Now trend has been changed and people like to relax in weekend nights in crowdie nightclubs with group of friends and colleagues where they will be provided regular priced dishes, wines, cocktails etc with remix tracks by popular DJs rather than like to spend the time of their relaxation in a silences environment especially in a bar where old classical songs and premium priced dishes and cocktails are available. The business strategies of Sylvia’s might work in a pores city like London where many community of traditional, classy

Berlin Airlift 1948-49 Essay Example | Topics and Well Written Essays - 2000 words

Berlin Airlift 1948-49 - Essay Example The provisions of the said agreement stipulated the division of Germany into four zones, allotted for each country, in accordance with the principles agreed upon in the Yalta Conference in 1945. In the same way, this set the division of Berlin into four zones as well (â€Å"Wikipedia†). However, the agreement had not provided for arrangements with regard to access to Berlin given that the city is within the Soviet zone (â€Å"Reader’s Companion to American History†). With this, the divergence of views on the status of Berlin soon emerged. The Soviet Union considered the presence of the other three Western nations only as a temporary occupation. As Joseph Stalin claimed, in economic and administrative terms, the whole of Berlin belonged to the Soviet-occupied zone of Germany. On the other hand, the Western Powers asserted that the citizens of Berlin had the right to choose and determine the future. (Elkins) The rift was further aggravated given the difference in Soviet Union’s and Western nation’s viewpoints regarding the economic recovery plan for Germany. The former believed that Germany should be incapacitated to launch another war since Stalin assumed that Germany along with Japan could once again be perils to Soviet Union by 1960s. On the contrary, the Western Powers, particularly the US, stressed that the post war reconstruction of Europe primarily depends on the rebuilding of German economy and industry. (â€Å"Wikipedia†) In line with the Western recovery plan, the unification of the Western-occupied sectors in Germany, dubbed as the Marshall Plan, was announced on March 6, 1948. The three Western zones would be consolidated with an independent federal government (â€Å"Wikipedia†). In this regard, the Soviet Union withdrew from the Allied Control Council administering over Berlin due to the perceived violation of the Potsdam Agreement by the Western Powers (â€Å"Reader’s Companion to American History†).

Community Health Advocacy Project Part Four Essay - 1

Community Health Advocacy Project Part Four - Essay Example The most prominent causes of depression in the elderly include lack of physical activity, lower self esteem and reduction in social activity. According to psychology people who exercise properly on a daily basis are less likely to contract various diseases whereas those people who manage to maintain an appropriate level of self esteem and keep on working hard towards attaining their professional and personal goals can avoid the possibility of depression because of their healthy lifestyle (Livingston, Blizard, & Mann, 1993). The nursing and other medical staff can help older patients in fighting depression by motivating them to maintain the habit of walking. Moreover, the medical staff should also promote the habit of reading in the patients because it is believed that books can help humans in recovering from diseases. The books are helpful regarding fighting depression because they provide patients with an opportunity to shift focus from the disease and thus they experience less psychological burden (Schulz, Drayer, & Rollman, 2002). Yee, the family and friends can also play a significant role in eliminating depression and hopelessness in the elderly because old people are found to be considering their children and family as true sources of motivation. More especially elders tend to extract happiness from educational and professional achievements of the children. Therefore it is suggested that families should maintain close contact with elders in order to prolong their life span. Yes, retirement can also be taken as an active cause of depression because it forces elders to think that they are not of any use to the society anymore. But it is the responsibility of the society to keep retirees busy in healthy activities like gardening. The elders should also be encouraged towards joining social clubs so that they can have sufficient social activity as

Research Assignment Example | Topics and Well Written Essays - 1500 words

Research - Assignment Example The main problem, which was the reason of the study, was that of lack of such factual evidence through past studies on the facts of the health conditions within a society. The main aim that the study had was estimating the health burden that Germany as a country bore caused by the morbidity as well as mortality associated with obesity and related complications as seen from the perspective of the society. Besides, the study focused on estimating the deaths that occurred within Germany in 2002 being related to obesity as well as the overweight related complications. Moreover, the study was to establish the costs incurred in the country from such deaths that would result and this would be gotten from inpatient records, out patient records. Rehabilitation as well as non-medical costs were also on the check as direct costs while indirect costs were evaluated from sick offs, and early retirement costs among others. The research study format fails to cite distinctly the questions guiding the study as well as the hypothesis under which the study was conducted. This therefore leaves the reader with the liberty of evaluating the study report with presumed line of argument as not guided by clear-cut hypothesis and or questions. The data that was collected from the office of statistics in Germany (German Federal Statistics) and therefore survey method was used as the most appropriate tool for collecting data (Konnopka, Bo ¨demann & Ko ¨nig, 2011). The use of the survey to collect the data from the secondary sources was effective as the study was to use primary data for the year 2002 where collecting the data through other tools would not be possible. Besides, the adoption of the tool was necessitated by the nature of the research as being quantitative and hence factual empirical data for the analysis was necessary. The analysis of the data involved